If you are having a problem reserving an item, please let us know.

When you place a reservation with Surrey Libraries you are charged a reservation fee. This charge will vary depending on which item you are requesting.

You may cancel your reservation at any stage. The reservation still shows on your personal record in Arena as Cancelled and the charge will be refunded to your library account except in the following circumstances.

Once the reservation shows as In Transit or Available, you can still cancel your request, but due to the administration costs incurred, the reservation fee will not be refunded.

You will not be able to remove any reservations from your list that have previously shown as In Transit or Available.